Understanding what Shark's warranty actually covers. Learn about the 5-year limited warranty, what voids it, and how to file a claim for parts or repairs.
Shark offers one of the best warranties in the vacuum industry: a 5-Year Limited Warranty on most upright and cordless models. But what does “limited” actually mean? And are consumables like batteries and filters covered?
Understanding what Shark’s warranty actually covers. Learn about the 5-year limited warranty, what voids it, and how to file a claim for parts or repairs.
- Symptoms: Vacuum broke and wondering if it is covered, Battery died and want a free replacement, Need to file a warranty claim
- Tools: Proof of Purchase, Serial Number
- Difficulty: Easy
Here is a plain-English breakdown.
1. What IS Covered
The 5-year warranty typically covers:
- Motor failure (from manufacturing defects).
- Electrical malfunctions (switches, wiring).
- Structural defects (cracked housings, broken hinges).
- Suction issues caused by defective seals.
If your vacuum stops working through no fault of your own within 5 years, Shark will generally repair or replace it.
2. What is NOT Covered
The warranty does NOT cover:
- Consumable parts: Filters, belts, brush rolls.
- Batteries: Cordless vacuum batteries are typically covered for only 1 year (sometimes 2 years on premium models).
- Damage from misuse: Vacuuming liquids, dropping the vacuum, using on construction debris.
- Normal wear and tear: Worn bristles, faded plastic, stretched cords.
3. The Battery Warranty (Cordless Models)
This is the most common confusion point.
- Standard Battery Warranty: 1 year from date of purchase.
- Some Premium Models (Stratos, Vertex): May offer 2-year battery coverage.
- What Counts as Failure? If the battery won’t hold a charge at all or swells, it is covered. Normal capacity loss over time (e.g., runtime drops from 40 to 30 minutes) is NOT covered.
4. How to File a Claim
- Gather Information: You need your model number, serial number, and proof of purchase (receipt).
- Contact Shark: Call 1-800-798-7398 or use the online chat at sharkclean.com.
- Describe the Issue: Be specific. “Motor makes a grinding noise and stops” is better than “it’s broken.”
- Shark’s Response: They may ask you to perform troubleshooting steps. If the issue persists, they will authorize a repair or replacement.
Pro Tips for Warranty Success
- Register Your Product: Registering at sharkclean.com creates a digital record of your purchase date, which speeds up claims.
- Keep the Receipt: Shark may require proof of purchase even if registered.
- Be Honest: If you vacuumed water or construction dust and caused the failure, the claim will be denied.
TIP: If your battery dies at 13 months (just outside the 1-year warranty), call anyway. Shark customer service has been known to make exceptions for loyal customers, especially if you explain the situation politely.
Shark Rotator Powered Lift-Away Not Working? Check These 3 Connections